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FAQ

- How to download and extract RAR files?

 

 

 

 

  • Ensure that you have downloaded the files correctly and extracted the first RAR part; all other files should automatically extract, creating a unified folder.

  •  Confirm that your internet connection is stable; if there are interruptions, reach out to your internet provider or restart the router for 15 seconds.

  • Additionally, consider clearing your browser cache.

  • Keep in mind that not all extractors may be fully compatible with the file format, such as 7Zip with RAR archives. Incorrect extraction can also be influenced by the version of the extractor.

  • The compression format used for downloads is RAR4, chosen for its broad compatibility.

  • Our files undergo meticulous testing on both PC and MAC using the following extractors: Keka, Unarchiver, WinRAR, and 7Zip.

  • If you continue to experience issues, please provide more details, and we'll do our best to assist you (in some cases with remote assistance).

- Can I ask money back if I have the NI Kontakt Player?

  • ​Sorry but we don’t refund you because our libraries work with Kontakt Full Version.

- Can I add the library on the left area of Kontakt? Where is the serial number?

- I don't like the product, can I get a refund?

  • We can’t deactivate the product for this reason unfortunately we can’t refund a library once it has been purchased.

There is a bug, can you help me?

  • It’s very important to read carefully the instructions and requirements, anyway feel free to contact us for any further information: cinematicalpha@gmail.com

  • Missing files are related to unfinished download or corrupted RAR archives, please watch this video.

- Can I review on social platforms Cinematic Alpha products?

  • Sure! If you have a regular license (as single user or company) of our product, you are able to review a Cinematic Alpha Product.

  • But remember that we reserve the right to ban lifetime from purchases all users or third parties who intend to damage the hard work of Cinematic Alpha and its developers.

​- Why isn't customer service responding to me anymore?

  • Because your questions have already been answered.

- I have formatted my PC, could you help me recover my digital products?

  • We are not responsible for your PC, it's like saying that if you format your PC and ask a friend to give you back what was inside, it is not their responsibility to do so.

- I'm experiencing difficulties downloading the product and would like to request a refund.

  •  Keep in mind that SendOwl has been optimized with a limit of 10 download attempts for the product, ensuring a smoother and more efficient download experience.

  •  All of our archives expire after one month, after which Cinematic Alpha is not responsible for any damages or data loss.

  • Cinematic Alpha does not provide refunds for temporary download issues. This means that if you are unable to download a product due to a temporary issue, such as a server outage or a network problem, you will not be eligible for a refund.

  • We understand that this may be a temporary inconvenience. We know that it can be frustrating to be unable to download a product that you have purchased. We will do all the best due to help you.

  •  In case of an error during the download, we will kindly ask you for the following information:

        1. Screenshot of the error message: This will help us to identify the cause of the error.

​         2. Speed of your Internet Provider: This will help us to determine if your connection is fast and stable enough to   

        download the product.

        3. Order number: This will help us to identify your purchase and track your progress. 

 

We appreciate your cooperation in resolving any download issues you may experience.

These three steps are necessary for us to help you and provide you with assistance with alternative links or,

 

in exceptional cases, remote assistance.

 

If you are experiencing a temporary download issue, please contact our support team for assistance.

We will work with you to resolve the issue as quickly as possible.

- I cannot complete the purchase. What I can do?

 

If the purchase cannot be processed, it is not recommended to make multiple attempts, as this may result in double charges that may go unnoticed by PayPal. In such cases, the primary responsibility lies with the customer's bank and PayPal. Research indicates that any unaccounted-for amount is generally credited to your bank account or reflected on your credit/debit card within a maximum of 10 days.

In this regard, our responsibility is limited to the production and sale of products, but does not extend to the internal functioning of international payment circuits.

How to download and extract RAR
I don't like
canireview
whythecustome
I have formatted
Iamexperiencing
I Cannot complete
Money Back
Can I add the library on the left
thereisabug
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